Take ‘Conflict Self-Assessment’ on page 186 of your ‘Leading and Managing’ eBook (box 8.2) and tally your results according to the instructions.
On a Word document, record your answers to the following questions and upload them below. Be specific and thorough in your answers. Your submission should be 3-4 pages in length, not including the title and reference pages.
Provide examples when appropriate and always give credit to your sources.
According to the self-assessment, which ‘conflict handling approach’ best describes you? Do you think this accurately describes you? How does one react to conflict with this style? What are the strengths and weaknesses of this style?
Which conflict handling style do you think is most effective in resolving conflict? Describe a time where you have seen this approach in action. What was the outcome?
How can you be a more effective communicator – both in normal conversation and during a conflict? What modifications to your current nonverbal and verbal communication pattern can you make to be a more effective communicator?
On a Word document, record your answers and upload them below.
Give credit to your sources using APA 7th edition format; use both in-text citations and a reference page. Please visit the Writing Center if you need assistance.
Rubric
Conflict Handling Styles
Conflict Handling Styles
Criteria Ratings Pts
This criterion is linked to a Learning OutcomeQuestion 1: According to the self-assessment, which ‘conflict handling approach’ best describes you? Do you think this accurately describes you? How does one react to conflict with this style? What are the strengths and weaknesses of this style?
10 pts
Exemplary
Learner participates in the self-assessment, and identifies and shares their conflict handling approach. Through discussion and examples, learner shares if this style describes them. Submission indicates a deeper level of understanding of this style by identifying and discussing how this style would react to conflict and also strengths and weaknesses of this style.
7 pts
Proficient
Learner participates in the self-assessment, and identifies and shares their conflict handling approach. Learner discusses and shares examples of 1-2 of the 3 following question prompts: if this style describes them, how this style would react to conflict, and also strengths and weaknesses of this style.
4 pts
Developing
Learner participates in the self-assessment, and identifies and shares their conflict handling approach. Learner made an attempt to discuss any or all of the question prompts, but the submission could benefit from the inclusion of more details, examples, and discussion.
0 pts
Does not meet expectations
Learner does not participate in the self-assessment.
10 pts
This criterion is linked to a Learning OutcomeQuestion 2: Which conflict handling style do you think is most effective in resolving conflict? Describe a time where you have seen this approach in action. What was the outcome?
10 pts
Exemplary
Learner engages in a descriptive, thorough discussion of what they believe is the most effective conflict handling style. Examples and discussion are provided to support when they saw this approach in action and the resulting outcome. This submission demonstrates insight and understanding into how leaders can achieve positive outcomes despite conflict.
7 pts
Proficient
Learner engages in a descriptive, thorough discussion of 1-2 of the 3 following question prompts: which conflict handling style do you think is most effective in resolving conflict, describe a time when you have seen this approach in action, and what was the outcome?
4 pts
Developing
Learner made an attempt to discuss any or all of the question prompts, but the submission could benefit from the inclusion of more details, examples, and discussion.
0 pts
Does not meet expectations
This section is missing.
10 pts
This criterion is linked to a Learning OutcomeQuestion 3: How can you be a more effective communicator – both in normal conversation and during a conflict? What modifications to your current nonverbal and verbal communication pattern can you make to be a more effective communicator?
10 pts
Exemplary
Learner engages in a descriptive, thorough discussion of how they can improve their communication skills – in normal conversation and during a conflict. Discussion demonstrates self-reflection and insight into how they can make modifications to be a more effective communicator.
7 pts
Proficient
Learner engages in a descriptive, thorough discussion of 1 of the 2 question prompts: how can they be a more effective communicator – both in normal conversation and during a conflict and what modifications to their current nonverbal and verbal communication pattern can they make to be a more effective communicator. Discussion demonstrates self-reflection, but the submission does not address all question prompts.
4 pts
Developing
Learner made an attempt to discuss any or all of the question prompts, but the submission could benefit from the inclusion of more details, examples, and discussion.
0 pts
Does not meet expectations
This section is missing.
10 pts
This criterion is linked to a Learning OutcomeProfessionalism of writing
5 pts
Exemplary
The submission represents a professional writing submission. Complete sentences are used, and the paper is free of grammatical and spelling errors. The submission is 3-4 pages in length, not including the title page and reference page. APA 7th edition formatting is consistently followed, and a reference page (author, publication year, source) and in-text citations are utilized to give credit to source(s).
3 pts
Proficient
Complete sentences are used, and the paper contains 1-2 grammatical and spelling errors. The submission is 3-4 pages in length, not including the title page and reference page. APA 7th edition formatting is consistently followed, and a reference page (author, publication year, source) and in-text citations are utilized to give credit to source(s).
2 pts
Developing
Complete sentences are used, but the paper contains 3-4 grammatical or spelling errors. The submission is less than 3 pages in length, not including the title page and reference page. Use of APA 7th Edition guidelines are generally present; however, reference(s) are incorrectly formatted (missing author, publication year, and/or source).
0 pts
Does not meet expectations
Question responses are not all phrased in complete sentences and/or contain numerous (5 or more) grammatical or spelling errors. The submission is less than 3 pages in length, not including the title page and reference page. APA 7th Edition guidelines are not followed for in-text citations and/or reference(s) (missing author, publication year, and/or source). Submission could benefit from use of the Writing Center.